Return & Refund Policy

Thank you for shopping with Backyard Starz Shop, operated by Backyard Starz LLC.

Returns and exchanges

We do not accept returns or exchanges for change of mind, buyer’s remorse, a change in color preference, or an incorrect quantity ordered by the customer.

This restriction does not apply to items that arrive damaged or defective, or to items we supply incorrectly.

Opening or inflating a chair to inspect it does not, by itself, disqualify a claim for damage or a manufacturing defect present on arrival. Damage caused by misuse, accidental punctures after delivery, or normal wear and tear is not covered by our arrival-damage and defect policy.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item arrives damaged or defective, or you receive an incorrect item or color, contact mgaziev@backyardstarz.com within 7 calendar days of delivery.

Include your order number, a description of the issue, and photographs of the item and packaging where available. A short video may help demonstrate an issue such as an air leak. If the problem cannot be shown clearly in a photograph or video, describe it in your email so we can advise on the next steps.

Once we confirm an arrival defect, shipping damage, or an incorrectly supplied item, we will provide a refund for the affected item, including any applicable tax paid on it, or a replacement with your agreement. Store credit will only be issued with your agreement.

Returning an approved item

Please contact us before sending an item back. We will provide return instructions and the return address when a return is required.

For approved returns of damaged, defective, or incorrectly supplied items, we will provide a prepaid return shipping label by email at no cost to you. We do not charge a restocking fee for these approved returns.

Please hand the return package to the carrier within 14 calendar days after receiving the prepaid label. Contact us before that deadline if you need assistance.

Use the original packaging where available, or suitable protective packaging. Missing original packaging does not, by itself, disqualify an otherwise valid arrival-damage or defect claim.

Refund method and processing time

Refunds are issued to the original payment method.

When a return is required, we will inspect the returned item and initiate an approved refund within 5 business days of receiving it. If we approve a refund without requiring a return, we will initiate it within 5 business days of approval.

Your bank or payment provider may take additional time to display the credit. If you have questions about an expected refund, contact mgaziev@backyardstarz.com.

Color selections and bundles

Single-chair orders are supplied in the color selected at checkout. We will not substitute another color without your approval.

Five-chair bundles are supplied according to the color assortment described on the product page at the time of purchase. Any variation permitted within that advertised assortment will be disclosed before checkout.

A change in your color preference after receiving the correctly supplied product is not eligible for a return. Receiving a different color from the one selected, or a bundle that does not match its advertised assortment, should be reported as an incorrectly supplied order.

Air pump

An air pump is not included with our inflatable lounge chairs unless the product listing explicitly states otherwise. When the listing states that a pump is not included, its absence is not a defect.

Shipping costs

Standard shipping is free on all U.S. orders. We also cover return shipping for approved damaged, defective, or incorrectly supplied items when a return is required.

Cancellations

Orders may be canceled before shipment. To request cancellation, email mgaziev@backyardstarz.com as soon as possible and include your order number.

Approved pre-shipment cancellations receive a full refund to the original payment method, initiated within 5 business days of approval.

Once an order has shipped, it cannot be canceled. The damaged, defective, and incorrectly supplied item provisions above still apply.

Your rights

This policy does not limit any rights or remedies available to you under applicable law.

Contact

Backyard Starz Shop
Operated by Backyard Starz LLC
Email: mgaziev@backyardstarz.com
Phone: +1 (619) 792-5042